FAQ – Frequently Asked Questions

1. How can I place an order?

You can select products through our website, personalize them (if available), and add them to your shopping cart. Then, simply follow the checkout process and select your preferred shipping and payment options.

2. Which payment methods do you offer?

We accept all major payment methods, including credit card, PayPal, Sofort/Klarna, bank transfer, and installment plans. Your payment data is transmitted securely and used exclusively for processing your order.

3. How can I change or cancel my order?

Orders can only be modified or canceled before they have been shipped. Please contact us as soon as possible via email or WhatsApp Business. Once the order has been dispatched, changes may be restricted.

4. Can I delete my customer account?

Yes, you can delete your account at any time. To do so, please send a short message to charco@wodoil.at. Upon deletion, your personal data will be erased, provided there are no statutory data retention requirements.

5. How will I receive updates on my order status?

You will receive order updates, shipping notifications, and delivery status reports via email or WhatsApp. You may also opt-in to our newsletter to stay informed about our latest offers.

6. What happens to the image files I upload?

Personalized image files are used exclusively for the production of your selected item. Once the order is complete, these files are automatically and permanently deleted.

7. How does contacting you via WhatsApp work?

You can contact us directly through WhatsApp. We only store your phone number and name (if provided) to process your inquiry. Your data will not be shared with third parties.